Customer Enquiries

Hi Priyanka, Thank you for your inquiry. Yes, our polycarbonate pergolas are well insulated and, if properly installed, should not have any water leaks. We also offer drop screens that can be added to your pergola. You didnt mention the desired size of the pergola, so here are links to our 4-meter and 3-meter screens: https://closethedeal.co.uk/products/pergola-drop-screen-3m-1 https://closethedeal.co.uk/products/pergola-drop-screen-4m-2 You can check the total price by adding the products to your cart. Please note that we do not offer installation services. However, we can recommend professional assembly services that can help with setting up your product. Here are links to companies that provide these services: https://www.furniture-assembly.org.uk/ https://www.taskrabbit.co.uk/services/handyman/assemble-furniture If you have any further questions or need more information, feel free to reach out. Best regards, Close the Deal Support Team

Hi Colleen, Thank you for your inquiry about gazebos. For a 5m x 3m size, we can offer a wall-mounted pergola with three posts. Alternatively, we have a 3x4m free-standing pergola with four posts. You can view both options through these links: https://closethedeal.co.uk/products/king-wall-mounted-pergola-3x5-1 https://closethedeal.co.uk/products/aluminium-pergola-gazebo-3x4m-2 Please let us know if you need further assistance. Best regards, Close the Deal Support Team

Hi Stuart, Thank you for reaching out with your concerns. We assure you that we are a 100% legitimate company committed to quality and service. We understand the importance of customer reviews but currently do not have a Trustpilot account as we prioritize keeping our prices competitive by minimizing extra costs. Additionally, we respect our customers' privacy and do not share their details without permission, which is why you might not see public reviews yet. We hope this addresses your concerns, and we're excited to earn your trust through our products and service. Best regards, Close the Deal Support Team

Hi Colleen, Thank you for your interest in our pergolas. Unfortunately, we do not currently offer custom-sized pergolas, and we do not have a standard model in the 15ft x 12ft dimensions you mentioned. We do have a variety of other sizes available. Please take a look on our website to see if another size might work for you. Best regards, Close the Deal Support Team

Hi Andrew, Absolutely! We do have a 6x4m pergola available. You can view the details and make your purchase by following this link: https://closethedeal.co.uk/products/queen-free-standing-pergola-4x6m-2 If you have any more questions or need further assistance, please don't hesitate to reach out. Best regards, Cosy Deals Support Team

Hi Dipavali, We do not offer installation services directly. However, we can recommend professional assembly services that can help with setting up your product. Here are links to companies that provide these services: https://www.furniture-assembly.org.uk/ https://www.taskrabbit.co.uk/services/handyman/assemble-furniture These companies are experienced and reliable, and they can ensure your product is assembled correctly and safely. Best regards, Close the Deal Support Team

Hi Mr Whiting, Thank you for reaching out. Our aluminium pergolas feature adjustable louvres with options for both manual and motorised controls, allowing you to open or close the roof as needed. Our pergolas with polycarbonate roofs have fixed covers and do not open. If you have any more questions or need further assistance, feel free to ask. Best regards, Cosy Deals Support Team

Hi Paul, Yes, we offer drop screens for both sides of the wall-mounted pergola. For the front side, we have a 4m drop screen, and for the other side, we have a 3m drop screen. Here are the links to both deals: Front drop screen (4m): https://closethedeal.co.uk/products/pergola-drop-screen-4m-2 Side drop screen (3m): https://closethedeal.co.uk/products/drop-screen-for-wall-mounted-pergola-3m-1 Please let us know if you need any further assistance. Best regards, Close the Deal Support Team