Customer Enquiries

If you don't find the answer you're looking for here or have any questions about our products or company don’t hesitate to ask! Contact us. We are happy to help.

27 May 2024, pra...pal@gm...on: Can polycarbonate pergola attach to drop screens? https://closethedeal.co.uk/products/free-standing-polycarbonate-pergola-3x4m-2

Hi Priyanka, You can indeed attach drop screens to the polycarbonate pergola. This addition can enhance both the functionality and aesthetics of your outdoor space. Here are links to drop screens that are compatible with our 3x4 polycarbonate pergola: https://closethedeal.co.uk/products/pergola-drop-screen-4m-2 https://closethedeal.co.uk/products/pergola-drop-screen-3m-1 Please feel free to explore these options, and let us know if you have any further questions or need assistance with your purchase. We are here to help ensure your backyard project is a success. Best regards, Close the Deal Support Team

26 May 2024, pra...pal@gm...om: Is polycarbonate pergola, are water proof, can we add glass or private screen on polycarbonate pergola? Do you install as well? How much is the cost?

Hi Priyanka, Thank you for your inquiry. Yes, our polycarbonate pergolas are well insulated and, if properly installed, should not have any water leaks. We also offer drop screens that can be added to your pergola. You didnt mention the desired size of the pergola, so here are links to our 4-meter and 3-meter screens: https://closethedeal.co.uk/products/pergola-drop-screen-3m-1 https://closethedeal.co.uk/products/pergola-drop-screen-4m-2 You can check the total price by adding the products to your cart. Please note that we do not offer installation services. However, we can recommend professional assembly services that can help with setting up your product. Here are links to companies that provide these services: https://www.furniture-assembly.org.uk/ https://www.taskrabbit.co.uk/services/handyman/assemble-furniture If you have any further questions or need more information, feel free to reach out. Best regards, Close the Deal Support Team

21 May 2024, col...arp@hot....uk: Im looking at a gazebo 5m x 3 m either fixed wall or just 4 pillars please

Hi Colleen, Thank you for your inquiry about gazebos. For a 5m x 3m size, we can offer a wall-mounted pergola with three posts. Alternatively, we have a 3x4m free-standing pergola with four posts. You can view both options through these links: https://closethedeal.co.uk/products/king-wall-mounted-pergola-3x5-1 https://closethedeal.co.uk/products/aluminium-pergola-gazebo-3x4m-2 Please let us know if you need further assistance. Best regards, Close the Deal Support Team

20 May 2024, stua...land@ya...uk: Is this legitimate as I can't find Reviews on trust pilot?

Hi Stuart, Thank you for reaching out with your concerns. We assure you that we are a 100% legitimate company committed to quality and service. We understand the importance of customer reviews but currently do not have a Trustpilot account as we prioritize keeping our prices competitive by minimizing extra costs. Additionally, we respect our customers' privacy and do not share their details without permission, which is why you might not see public reviews yet. We hope this addresses your concerns, and we're excited to earn your trust through our products and service. Best regards, Close the Deal Support Team

20 May 2024, col...arp@hot....uk: Hi Im would like a price please for pergola 15ft x12ft please wall mounted

Hi Colleen, Thank you for your interest in our pergolas. Unfortunately, we do not currently offer custom-sized pergolas, and we do not have a standard model in the 15ft x 12ft dimensions you mentioned. We do have a variety of other sizes available. Please take a look on our website to see if another size might work for you. Best regards, Close the Deal Support Team

20 May 2024, and...dge@ho...om: Can the item be 6 x 4 m

Hi Andrew, Absolutely! We do have a 6x4m pergola available. You can view the details and make your purchase by following this link: https://closethedeal.co.uk/products/queen-free-standing-pergola-4x6m-2 If you have any more questions or need further assistance, please don't hesitate to reach out. Best regards, Cosy Deals Support Team

16 May 2024, Di...70@ou...om: Hi. I order this product. You send me deliver. But I want who make assembler. I cant fix up. Is this service including this order. Someone coming your company and fix it.

Hi Dipavali, We do not offer installation services directly. However, we can recommend professional assembly services that can help with setting up your product. Here are links to companies that provide these services: https://www.furniture-assembly.org.uk/ https://www.taskrabbit.co.uk/services/handyman/assemble-furniture These companies are experienced and reliable, and they can ensure your product is assembled correctly and safely. Best regards, Close the Deal Support Team

16 May 2024, jas...ing@ho...om: Hi does the roof open up thank u

Hi Mr Whiting, Thank you for reaching out. Our aluminium pergolas feature adjustable louvres with options for both manual and motorised controls, allowing you to open or close the roof as needed. Our pergolas with polycarbonate roofs have fixed covers and do not open. If you have any more questions or need further assistance, feel free to ask. Best regards, Cosy Deals Support Team

09 May 2024, L...y@tiny...o.uk: Do you have an installation service as this would be to big of a job for myself. If so what would the cost be Thanks Dave

Hi Dave, Thank you for reaching out to us. Although we do not provide installation services, we can recommend two companies. You can find their details below: https://www.taskrabbit.co.uk/services/handyman/assemble-furniture https://www.furniture-assembly.org.uk/ You can contact them directly for installation quotes. Let me know if you need further assistance. Best regards, Close the Deals Support Team

07 May 2024, da...wc@mandw...co.uk: Can you supply and fit please 4m x4m

Hi David, Thank you for your inquiry. We can certainly supply the 4x4 pergola for you. However, please note that we don't provide installation services. You would need to organize the installation separately. If you have any further questions or need assistance, please feel free to ask. Best regards, Close the Deal Support Team

05 May 2024, I...o@thepro...nt.net: I'm looking to purchase a black 6 x 4 pergola and have some questions. Please call me on 07956 553994

Hi Costas, Thank you for reaching out to us regarding the 6 x 4 pergola. If you have any specific questions about the product, please feel free to leave an inquiry in the Contact Us form on our website. Alternatively, you can call our support team at 0124 596 9052. We're here to help! Best regards, Close the Deal Support Team

03 May 2024, pg...on@a...m: Can you send me a catalog for your pergalo's 6 Sandringham Way Mkt Harborough, Leic LE16 8EP

Hello Mr P Robinson, Thank you for your interest in our pergolas. We don't have a physical catalog, but you can find all our products and prices on our website. Here is the link: https://closethedeal.co.uk/products If you have any questions or need further assistance, please feel free to contact us. Best regards, Cosy Deals Support Team