Frequently Asked Questions

If you haven't found an answer here or have any questions about our products or about us don’t hesitate to ask! Contact us. We are happy to help.

About Close The Deal

What is Close The Deal?

Close The Deal host an internet platform and community of buyers where you can buy what you want, without paying retail prices. All you need to do is pre-order. We then place the order with the factory, who make the products which we then send directly to you.
This means we can negotiate the best bulk-buying discounts to unlock prices that are as close as possible to the factory cost price.
We worked out how to streamline the business processes from factories to customers. That's how we created Close The Deal.

How does it work?

There are always middlemen, agents and retailers involved in producing and delivering what you buy. Not with us. We believe that they are both unnecessary and expensive.
In a nutshell; if you’re willing to be patient, you can save a LOT of money – and we make it easy!
So what do I do?

First, find a deal you love on our website.

Then compare prices with other retailers – you won’t believe your eyes when you see how much you’ll save by ordering with us.

Place your pre-order through our website, enter your payment method, delivery address and phone number money will not be taken from your account until the deal is full.

Each deal is available for up to 30 days – sometimes they sell out quicker!

At the end of the 30 days, when the deal is full, we will place the order with the factory, and your credit/debit card will be charged.

Once your product is made, they'll ship the container to us and we'll deliver your item(s) straight to your front door. We guarantee each product and we’re always here for you if something were to go wrong.

Note:

If the deal isn’t closed yet no money will be taken until the deal closes. We’ll notify you via email a few days before charging to ensure you're prepared. If delivery is within 7 days or from an incoming container payment is taken immediately.

How are Close The Deal prices so low?

Simple - we've cut out the middleman entirely.
Using our pre-order system, we collect orders until we reach the factory's minimum quantity. This means bulk purchasing power without the usual overheads - no fancy showrooms, no commission-hungry salespeople, no warehouse rental.
Our container shipping method also keeps costs down. Whilst it means waiting for scheduled arrivals, this approach accounts for nearly 30% of your savings. Worth the wait, we reckon!

How do you choose products?

Our Commercial Director, Lina, personally selects our products to ensure they meet your needs. She listens to customer feedback, tracks trends, and focuses on finding modern, affordable solutions. Lina visits international exhibitions and factories, carefully comparing products from multiple manufacturers to choose the best options. Many products are rejected if they don’t meet our expectations or standards.
All of the products we offer comply with UK safety standards, so you can shop with confidence.
If you’d like to learn more about how we pick our products, check out our blog post.

Do you have a showroom?

We operate from Eastbourne, East Sussex to maintain our brilliant prices and quick service. But, with no showroom overheads, it means more savings for you!
Whilst we don't have a physical location you can visit, you can see our products in real British gardens through customer photos on our website and social media. Plus, check our Trustpilot reviews to hear from delighted customers across the UK.
Questions? Our friendly team's always here to help!

Pergolas FAQs

Do You Offer Bespoke Pergola Sizes?

We stick to standard factory sizes to keep prices low - custom sizing would push costs up significantly.
However, our range covers most British gardens beautifully - from compact 3x3m models perfect for terraced houses to spacious 4x8m Kings for larger estates. Drop us a message with your measurements, and we'll recommend the ideal fit.

Do You Sell Drop Screens And Accessories?

Absolutely! We stock drop screens, louvre panels, laser-cut panels, louvre gates, and glass doors all in matching aluminium to complement your pergola perfectly.
Browse our full accessory range here: pergola accessories catalogue.
LED lighting isn't included with pergolas and must be purchased separately.

Do you have anyone who can do the installation?

We don't install directly, but we've partnered with trusted professionals at pergolainstallations.co.uk who'll sort you out properly.

Where Are You Based? Can I View Pergolas?

Payment & Deals

When will I be charged after placing my order?

We don't store your credit card details - this information is encrypted, and comes from Stripe payment platform.
All orders will only be charged to you after the minimum quantity has been met – either on day 30 or sooner if the product is in high demand.
However, if the minimum quantity is not met within the 30 days, the deal will not go through and there will be no charge to your credit card.
For orders with delivery within 7 days or from an incoming container, payment will be taken immediately.

What cards are accepted for payment?

We accept all major credit and debit cards, including Visa, MasterCard, Maestro and other bank cards accepted by Stripe.
Prefer to pay by bank transfer?
Reach out to us at 0741 835 8230 or ku.oc.laedehtesolc@troppus , and we’ll issue an invoice for you.

What if my payment fails?

If your payment fails, don’t sweat it! We will send you an email to let you know the issue and afterwards you have 48 hours to follow the instructions attached and re-submit your payment details. If you are unable to do so within the 48 hours, the deal will continue without you and you will unfortunately have to wait for the next one.

I missed a deal, can you add my order after it has closed?

Unfortunately, no. However no need to panic! We re-run deals often and even have a “COMING SOON” section where you can search and add the item you missed to your Wishlist. Next time, we’ll send you an email letting you know that the deal is available, so you won’t miss out a second time!

The deal I pre-ordered didn’t go through… What now?

It’s disappointing when a deal doesn’t go through, both for you the customer but also for us – we spend a lot of time and energy getting a product to that stage. Unfortunately, if there aren’t enough customers interested, there’s nothing we can do to change that.
Since we never charge your credit card unless a deal succeeds, you never paid anything so no need to check your account or request a refund.
Sometimes the product will be listed in our section “COMING SOON” with a “Returning soon” badge, so if you’re still interested, you can add the product to your Wishlist, and we will notify you if and when the deal is available.
You can help us to ensure that a deal will go through by telling your friends and family to buy it too. Share it on social media, tell your community, anything to spread the word and get more people logging on to buy that product. The more people that buy, the more likely the deal is to succeed!

Delivery

When should I expect my delivery?

Every product page shows the estimated delivery date clearly, plus a handy progress bar tracking your pergola's journey from factory to your front door.
Simply check the product listing for your specific delivery window, we keep these updated in real-time so you always know when to expect your new outdoor upgrade.

How much are the delivery fees?

We offer free delivery within the UK mainland.
Please note: We do not deliver outside the UK mainland.
If you have trouble getting the system to accept your address, make sure that you are not using any auto-fill options. Instead, use the Google Maps dropdown menu to select your address.
If the system still doesn’t recognize your address, check to make sure you are in our current delivery zone, if you aren’t, the address won’t be recognized.
For any further assistance, please email ku.oc.laedehtesolc@troppus

Can I pick up/collect my product?

To get such a low prices we hold onto stock for no more than 2 days, that's how we save on costly warehouses and storage staff. So, unfortunately we can't provide a pick up/collect service for you.

Do you deliver to ground floors only?

Unless you have a working lift that is large enough to accommodate your package, due to health and safety reasons we can only deliver to a ground floor.
The decision is completely up to the courier company.

Can you combine shipping?

Unfortunately, no. This is due to the various arrival dates of our deals since we don’t have a warehouse – in order to keep costs down – all items must be shipped as soon as they arrive in the country.

My address changed. What do I do?

If you’ve placed an order to your old address, contact our customer support team ku.oc.laedehtesolc@troppus and we will phone you to update the delivery address for you.
If you don’t have any pending orders, new information will be updated automatically when you input new information in checkout form to create a new order.

Can I change the delivery address after placing an order?

If you need to change the delivery address, please contact our customer service 0741 835 8230 or email as soon as possible. We will try to accommodate your changes if the order has not yet been dispatched.

Order Tracking & Issues

Where’s my Order?

All you have to do to track your order is log on to your account. Go to “Account”, then “Profile” and click “Purchases” tab. This will allow you to see full information of order. Under the link “Show schedule” is where all the important dates of your order are. This will allow you to see the estimated arrival date of your product as well as which stage of the process your product is in while on its way to you.
You will also receive email updates as soon as your item ships from the manufacturer and when it is about to be delivered to your doorstep. Those emails will be sent to the email address linked to your account.
All updates are available to you at any time under "Account” then "Profile" and then “Notifications.”

How can I track my order?

You can track the status of your order by logging into your account on our website. This will allow you to see the current status of your order processing and delivery.

I’m having trouble creating an account or logging in.

If you are having issues trying to create an account, sometimes it’s because you’ve already made an account with that email address. Try clicking on “Forgot Password” to check and see if you get a reset password link. If you forgot your password, click on our “Forgot Password” button and we will send an email with a link to reset your password to the email address linked to your account. For any other problems, please email to ku.oc.laedehtesolc@troppus someone from our customer service team will be more than happy to help you! Make sure to choose an email address you will remember when creating your account – you’ll need it to log in and it’s our only way to contact you.

What if something goes wrong?

We have a dedicated customer support team ready to help you with any problem or question you might have. Feel free to contact us at 0741 835 8230 or via email at ku.oc.laedehtesolc@troppus
In addition to the Consumer Rights Act 2015 (UK), every product you purchase from us is guaranteed for one year.
We insure all import shipping to protect from losses.
Basically, you have nothing to worry about!

Are your products guaranteed?

Yes! In addition to the Competition and Consumer Rights Act 2015 (UK), every product you purchase from us is guaranteed for one year. We are also available to help you find spare or replacement parts within a reasonable timeframe after your purchase. Any problem you may have, reach out to us and we will do our absolute best to help! Customer satisfaction is one of our top priorities.