Returns and Refunds

CLOSE THE DEAL ENT LTD Returns and Refunds.

Definitions

Act: Consumer Rights Act 2015
Company: CLOSE THE DEAL ENT LTD, CRN 15540319
Website: https://closethedeal.co.uk and any derivative from that Website.
Recipient: A person who registers to use our Website and/or is allocated a discount coupon by the Company.
Distribution Centre: Address of our third-party warehouse, if applicable.

We want you to feel fully confident and supported shopping with Close the Deal. That’s why we follow all relevant UK consumer rights laws to the T, and aim to make the returns process as clear and fair as possible.

Return Procedure

If your item arrives faulty and can’t be repaired, you’re entitled to either a replacement or a full refund.
Our products are covered by the Act, which ensures that goods must be as described, of satisfactory quality, and fit for purpose.
If the issue is minor, we’ll aim to repair or replace the item within a reasonable timeframe. If the problem is more serious and can’t be fixed, we’ll arrange a refund or replacement.

Conditions for Returns

As our pergolas and other items are custom-made to order, we’re unable to accept returns unless the item is faulty or does not meet the expected standards of quality.
If you believe your product is faulty or not as described, please let us know within 14 days of receiving your delivery. We’ll assess the situation and offer a suitable resolution based on the issue - this may be a refund, replacement, or repair.

Returned goods must be:

Unused
In their original packaging
In re-saleable condition

Please note: we can’t accept returns if you’ve simply changed your mind or made an incorrect purchase.

When Returns Are Not Accepted

We are unable to offer refunds or replacements in the following situations:

The product has been used, modified (e.g. painted or drilled), or assembled/installed incorrectly
It has been damaged due to misuse, neglect, or accidental impact
The original packaging has been discarded and the item is no longer in resaleable condition
It has been used more than necessary to inspect or assess it

Return Period

You must inform us of any defects and contact us within 14 days of receiving the goods by 0741 835 8230 or email ku.oc.laedehtesolc@troppus to begin the return process.

Return Costs

Customers are responsible for the cost of return shipping unless otherwise agreed.

Return Process

If the item is confirmed as faulty and can’t be repaired, it must simply be returned to us for inspection. Our handy customer service team will help you generate a return label and provide the correct return address.

Refunds

Once we receive and inspect your returned item, and if your return is approved, your refund will be issued via your original payment method.